Whether you clicked on Place Order too soon or you didn’t just fall in love with the Teesta product you just bought, we’re here to help you fix it! Below is our policy on Cancellations and Returns and anything else that would bring that smile back:
You can cancel your order anytime before it is processed by going to your My Account page and selecting the order and clicking on Cancel. If the Cancel option is not available, then it means we have already started to process your order, so you will need to contact us directly in order to initiate the cancellation process. To contact us, please call +91-9991832222 and send an email with your complete order information to teestajewels@gmail.com.
We will be able to accept order change or cancellation requests any time before we ship your order. Unfortunately, we cannot cancel orders once the shipment is out of our warehouse for delivery.
If you believe your desired RBchains product hasn’t reached you in good condition, or if the packaging is tampered with or damaged, please refuse to take delivery of the package, and contact our Customer Care at teestajewels@gmail.com. mentioning your order reference number. We shall re-deliver your order at the earliest possible time.
Much as we would like to accept your returns at any time, to be fair to all parties involved in the creation of Teesta designs, products have been categorised as eligible/ineligible for returns. Products that are eligible can be returned within one week (7 days) of being delivered.
Please note that all original shipping charges are non-refundable. The refund process will be completed within 5-7 working days, once the return product is received and after our Quality Control team gives its approval
Please provide the following details while registering your Return Request: Order Number, Invoice Number, Order Date & Amount, and Nature of Complaint. We will issue a Return Request number as reference. Our courier will collect the package from you by giving reference to your Return Request number and will issue an Airway bill. Please do not hand over the parcel to the courier unless an Airway bill is issued to you.
In the event of non-damaged goods that are being returned, once we have received the returned product and verified its re-salability, we will gladly offer you an exchange or credits, as outlined below:
Please know that our Returns Policy has been created to facilitate the process and ensure your love for Teesta products continues. After all, we’re happy when you’re happy! Should you have any questions regarding the Returns Policy, please Teestajewels@gmail.com